Refund Policy

 

The refund policy is a critical component of any retail operation, serving to establish clear guidelines for customers regarding the return of products. A well-defined refund policy not only enhances customer trust but also protects the merchant's interests. This document outlines the essential elements of a refund policy, emphasizing the importance of clarity and compliance.

Typically, a refund policy should specify the time frame within which customers can request a return. A common practice is to allow a 30-day period from the date of receipt. This duration provides customers with sufficient time to evaluate their purchases while ensuring that merchants can manage returns efficiently.

To be eligible for a return, items must generally be in their original condition, unworn or unused, and accompanied by the original packaging and tags. This requirement safeguards the integrity of the products and ensures that they can be resold if returned. It is also advisable to request proof of purchase, such as a receipt, to facilitate the return process.

In the event of a return, the procedure should be clearly outlined. Customers should be instructed to contact the merchant directly to initiate the return process. This step is crucial as it allows the merchant to provide specific instructions and a return shipping label, if applicable. It is important to note that items returned without prior authorization may not be accepted.

Furthermore, the policy should address potential damages or issues with the received items. Customers should be encouraged to inspect their orders upon receipt and report any defects or discrepancies immediately. This proactive approach enables merchants to rectify issues promptly and maintain customer satisfaction.

Certain exceptions to the return policy should also be clearly stated. For instance, items that are perishable, custom-made, or personal care products are typically non-returnable. Additionally, it is common for merchants to exclude sale items and gift cards from the return policy. Transparency regarding these exceptions helps manage customer expectations and reduces potential disputes.

In cases where exchanges are necessary, the policy should recommend that customers return the original item and make a separate purchase for the desired replacement. This method streamlines the exchange process and ensures that inventory is accurately tracked.

For customers located in the European Union, it is essential to acknowledge the 14-day cooling-off period, which allows for returns without justification. This regulation underscores the importance of compliance with regional consumer protection laws.

Finally, the policy should outline the refund process. Customers should be informed that they will receive notification upon the merchant's receipt and inspection of the returned item. If approved, refunds are typically processed within a specified time frame, such as 10 business days. It is important to remind customers that the processing time may vary depending on their financial institution.

In conclusion, a comprehensive refund policy is vital for fostering customer confidence and ensuring operational efficiency. By adhering to these guidelines, merchants can create a transparent and effective return process that benefits both parties involved.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.deenos@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.deenos@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mehdiali41@gmail.com.